Payment:
For Single Sessions payment is due at or before the time of your session and can either be made at the start or end of the session.
For Packages, payment is due either beforehand if you’re paying online, or at the time of the first session. Or, if making multiple payments then according to the schedule we’ve discussed, which is probably 3 equal payments, 30 days apart.
Fees are as follows:
Single Sessions: $130
12 Session Series: $1350
Series sessions will be used at an interval that is consistent with the goals we’ve discussed. Those goals are usually to receive consistent care that improves quality of life, or they are goals for achieving a particular outcome, such as a decrease in foot pain and an increase in walking and standing ability. Those intervals are usually somewhere between once a week and once a month.
Sessions must be used within 13 months or they expire.
Accepted forms of payment in person are cash, checks, chip cards (I can’t swipe magstripe cards) and Venmo.
You can also pay through my website.
Canceling and Rescheduling:
You can reschedule your session. I think it’s better to get it on the calendar and have to reschedule than it is to not get it on the calendar.
If you know well ahead of time that you’ll need to reschedule then please let me know as soon as you can.
Late Cancellation:
If you cancel or reschedule within 24 hours of your appointment time there will be a $50 fee.
I know things sometimes come up unexpectedly that might cause you to cancel a session within the 24 hour window. In order to meet whatever need you have for flexibility, while still honoring my needs for both order and predictability there will be a $50 fee for any sessions canceled or rescheduled within 24 hours of the appointment time.
Please consider this fee as an invitation to do what you need to do, without worry that you’ll be damaging our therapeutic relationship in the process.
It requires commitment and preparation from me to be ready for your session. If you cancel at short notice it keeps me from being able to offer one of my limited number of session times to someone else.
No Shows:
If you don’t show up for an appointment and don’t communicate that to me, or if you cancel within 1 hour of your session you will lose the session, if it’s a prepaid session. If it’s not a prepaid session then you will need to pay me the full cost of the session before we have another session.
Late Arrival:
Please arrive on time for your session. If you’ll be more than 5 minutes late please let me know that you’re still coming.
If you’re more than 15 minutes late and have not contacted me I might not be immediately ready to receive you. If you’re an hour late, but still show up I consider it a no-show, see the No Shows section above.
Inclement Weather
Inclement weather may result in the need for late cancellations. Please don’t risk your safety trying to make your appointment. I will do my best to give advance notice if I need to cancel due to bad weather and I ask you to do the same.
Access:
You can park various places, but the spot facing the river bench is often best.
You can use the downstairs toilet and utility sink.
Communication:
Phone:
You are welcome to call me. Be prepared to leave a message, I rarely answer my phone.
If you are calling outside of normal business hours (particularly in the evening) I’m unlikely to get back to you until the following day.
If you are calling on a weekend I will likely return your call the following week once I’m back in the office on Tuesday.
Email:
I’m an email person. It’s my preferred form of communication.
I will likely email you with information related to our work together from time to time. Of course, all of this takes time, but I’m happy to do it. It’s part of my commitment to your care.
You can email me with questions about your health and mobility and I will either answer you by email or bring it up at your next session. Either way I will think about your questions and come back with my best answer. I love questions.
I haven’t yet had anyone email me too much or too often. If it starts to feel like it’s taking more time than I can offer, I’ll let you know
Text:
I’m happy to text, though I don’t carry my phone with me and am a relatively slow responder.
Appointment Reminders:
I often send out appointment reminders as a courtesy. If you’ve got a package that was set up through my online scheduling software then you’ll get a reminder automatically.
However, not receiving a reminder is not an indication that our appointment isn’t happening. If we have a scheduled session I will be there for it. If you don’t receive a reminder and would like reassurance that I didn’t forget, text or email me.
Regardless of whether or not you receive an appointment reminder it is your responsibility to keep track of your session and show up for it.
Paperwork:
I will need an Informed Consent and Health History form from you, as well as some written information about any current concerns. Please fill it out before your session.
You can fill out the online version here:
https://forms.gle/78oF8Ghf6FJnYj817
Or download a paper version here:
Vacations:
I take vacations sometimes. Usually you won’t even notice I’m gone.
Occasionally there is a longer trip on our list. Like traveling to Europe or doing a long distance hike, in which case I could be gone for 3 or 4 weeks. I’ll let anyone I’m working with know about such a trip at least 3 months in advance and we’ll make sure you’ve got resources to support your goals or at a good place for a pause during my time away.
Likewise, I hope you go on vacation too. If we’ve made a commitment to work together every two weeks and you take a trip, we’ll just work around it. I consider vacations hitting the pause button on our work together.